Challenges in Enterprise Mobility Solutions to Thrive in Digital Era
Oct 16 2017 by Rosina De Palma Category Information Technology Views
Enterprise mobility solutions give us a key to this problem. We need to build a digital base that will support our client relationship, while insuring the least disruption to present business process.
For service providers the shift to digital technology is no longer a matter of option. It is now a question of how you do it and not if you will do it. Even if you see technology as largely disruptive, the fact is that your consumer now see this as an essential add-on to your service. From app access, cloud management, cross-platform access to integration in IoT.
Enterprise mobility solutions give us a key to this problem. We need to build a digital infrastructure that will support our functions and client relationship, while insuring the least disruption to present business process. Additionally, this should be a sustained developmental process that can be scaled up as the business grows and adapts to new developments.
Challenges in implementing Enterprise Mobility Solutions:
Speed: It takes time develop new digital services. Some take as many as a year and a half. Unfortunately, the consumer today is rarely willing to wait as long. Today the average user is willing to jump ship if asked to wait for a month, let alone anything close to a year!
Integrating mobile apps: Today we have an app for everything and ultimately, it has to be connected with other enterprise solutions. Consumers need quick access to services, information and products. The challenge lies in integrating it with different services, creating cross-platform adaptability and keeping pace with the dynamic ecosystem of mobile service development.
Keep in mind that mobile companies are now bringing upgradations and new devices every other year. This means that app development has to also keep pace. With different devices and platforms, this becomes even more complicated. Since most users want a consistent user interface, services and experience across platforms, our backend solutions must also keep pace.
Development strategy: As the business grows, it will need the crutch of more and more specialized solutions and it can be quite a bouquet. From Big Data warehousing, cloud access to competent CRM solutions — the enterprise mobility solutions must incorporate all these in one seamless system that grows with the business.
Security: The flip side of technology is often the vulnerability it exposes. It is better here to be a bit paranoid than be careless. Hackers have become more and more sophisticated and the potential of destruction has multiplied. While an absolute hack-free system may be impossible, even a basic security level will repel most attacks. Indeed, it is today legally incumbent for many businesses to institute a certain level of security.
Bringing a sustainable digital transformation
There are three main elements in building a sustainable digital transformation that will ensure that you grow organically as your business expands. These are infrastructure, analytics, and cloud-based services.
Building infrastructure: The digital infrastructure is built to create a seamless and connected environment. We need a viable infrastructure that ensures easy connectivity for all users, whether employees or consumers. The tools here are data center, WAN, IP convergence and the use of APIs for a real-time delivery of information and access.
Analytics: Hand in hand with the infrastructure goes the analytical part of the Enterprise mobility solutions. We use this to gather and analyze data from multiple sources. This data is a goldmine for further development. It can give us valuable information on how mobility solutions are carried out, improvements needed and the raw statistics of usage.
It can also help in course correction. Businesses are using this to improve existing enterprise solutions, identifying roadblocks, finding the most applicable solutions and bringing in upgrades. The challenges here is the extraction of valuable data, the use of resources and the actual analysis. Automation and virtualization are the tools we have used to solve these.
Integrating cloud solutions: Today we are dealing with a whole gamut of cloud-based services — supporting apps, multimedia content, IoT and other organizational processes. We need Enterprise mobility solutions that have strong cloud access. Yet this has to be balanced with on premise services and the pervasive need for security.
Implementing a robust digital infrastructure with Enterprise mobility solutions has become paramount to thrive in this digital era. Along with this we need a strong back-up of analytics and cloud support.